Clerk IV

Commonwealth of Massachusetts • Holyoke, MA

12h • Onsite

About The Position

The Clerk IV is responsible for answering telephones, redirecting calls, and multi-tasking other reception activities including professionally greeting individuals, guardians, families, vendors, and guests. The Clerk IV will manage incoming and outgoing mail efficiently and timely, and will assist staff with copying, mailing, investigation processes, and filing. This person will also share responsibility in the upkeep and maintenance of office equipment, such as filling paper and toner in copiers, printers, and fax machines, and seeking out repairs as necessary.

Requirements

• Excellent organizational skills.
• Extensive experience in Microsoft Word, Excel, and Outlook.
• Ability to learn to navigate established data systems such as The HUB and HCSIS (Home and Community Services Information System).
• Ability to understand and follow moderately complex oral and written instructions.
• Ability to collect, compile, and interpret data.
• Ability to prepare complex reports.
• At least three years of full-time, or equivalent part-time, experience in office work, or an equivalent combination of experience and education.

Nice To Haves

• Bilingual English/Spanish is a plus.

Responsibilities

• Answering telephones and redirecting calls.
• Greeting individuals, guardians, families, vendors, and guests professionally.
• Managing incoming and outgoing mail efficiently and timely.
• Assisting staff with copying, mailing, and investigation processes.
• Filing documents into established files/records.
• Maintaining office equipment, including filling paper and toner in copiers, printers, and fax machines.
• Seeking out repairs for office equipment as necessary.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED