0000008326.CLERK IV.HS-SECTION 8 PROG 4

Dallas County•Dallas, TX

19d•$20 - $24

About The Position

The Clerk IV performs complex administrative and clerical support tasks for judges, managers, or supervisors, including preparing, processing, and reconciling documents and records; researching and resolving problems; monitoring accounts; and interacting with the public. The role may serve as a group or team lead and relies on experience and judgment to plan and complete assigned work with minimal supervision. The position provides subject-matter guidance and training, supports correspondence and records processing, researches and analyzes information, reconciles data or funds, and helps ensure accuracy and compliance with applicable County, State, and Federal requirements. It uses specialized and general computer systems and may provide routine computer and employee-related support. In the Juvenile Department, the position involves working with juveniles who may have committed dangerous or aggressive acts in an emotionally demanding or stressful environment.

Requirements

Graduation from an accredited high school or GED program.
Four years of job-related experience, or 60 college credit hours, or a combination of experience and college credit hours.
Ability to type 35 words per minute or 70 keystrokes per minute.
Knowledge of computer applications and standard word-processing software.
Ability to understand and follow written and verbal instructions, organize and process work, and establish and maintain effective working relationships with County employees and the general public.
Candidates for clerical, administrative, or secretarial positions must take and pass at least one skills test determined by the Elected Official or Department Head. Testing may include 10-key, coding, data entry, filing, grammar, math, Microsoft Excel, Microsoft Word, proofreading, spelling, sorting, or timed typing.
For Juvenile Department positions, ability to work with juveniles who may have committed dangerous or aggressive acts in an emotionally demanding or stressful environment.
May be required to sit, stand, and walk for prolonged periods and lift and carry up to 25 pounds unassisted.

Nice To Haves

Experience in a customer service environment.

Responsibilities

Act as a subject-matter expert and team leader, providing guidance and training to staff and others.
Develop, coordinate, monitor, update, and provide training on policies and procedures; prepare training materials and aids.
Prepare routine correspondence, complete forms and other documents, and serve as a liaison to other departments and the public.
Research, compile, and analyze data to respond to inquiries, problems, issues, and exceptions, and to resolve discrepancies.
Collect, input, and reconcile data, funds, or inventories, and prepare reports.
Verify the accuracy of information, policies, procedures, and accounts to ensure follow-through and compliance with applicable County, State, and Federal statutes.
Use department-specific and county-wide computer systems for data input, retrieval, purchasing, inventory, and related tasks.
Provide routine computer support, including accessing data, ordering supplies, maintaining inventory, generating and maintaining reports and schedules, training clerical staff on applications, resolving routine problems, and coordinating with IT services.
Stay informed about changes in laws, policies, and procedures that affect the section or area, and review section materials to ensure they reflect those changes.
May assist with employee-related matters, including interviewing, maintaining time and attendance data, reconciling payroll issues, coordinating leave activities, and ensuring employees receive appropriate training.
Perform other duties as assigned.