Clerk IV (Education Abroad Administrative Coordinator)

UMass Amherst•Amherst, NY

2d•Hybrid

About The Position

The Global Education Administrative Coordinator (Clerk IV) provides administrative support for outreach, transcript and study abroad application processing, and front-line generalist advising for Global Education within the Office of Global Affairs (OGA). This role is crucial for managing study abroad fair logistics, coordinating marketing materials, serving as a primary point of contact for campus outreach, and assisting with transcript processing and application document management. The position also involves providing front-line advising support in the Global Education Advising Center, triaging requests, and offering general information to visitors, as well as functional supervision to student staff.

Requirements

High School diploma or equivalent
At least two (2) years of experience providing customer service or administrative support, preferably in an office setting.
Excellent attention to detail and organizational skills with the ability to balance competing projects and meet deadlines; demonstrated ability to adjust priorities quickly as circumstances dictate.
Strong analytical, problem-solving, and decision-making skills and the ability to use sound judgement and maintain confidentiality.
Excellent oral and written communication skills; the ability to communicate effectively with a diverse population of constituents.
Excellent interpersonal skills with the ability to establish and maintain cooperative working relationships with co-workers and the public.
Advanced ability to work efficiently with computer and data systems, and capacity to learn industry-specific software.

Nice To Haves

Bachelor’s degree.
Experience studying, working, or living in a cross-cultural and/or international environment.
Experience advising undergraduate students for international study abroad.
Familiarity with Via TRM and Navigate or equivalent software.

Responsibilities

Manages Study Abroad fair planning and logistics in collaboration with the Associate Director of Global Education; provides day-of-event support and tracks attendance.
Liaises with OGA’s Communication and Marketing Manager to achieve maximum visibility of OGA events; coordinates orders of branded marketing materials for the department.
Serves as the primary point of contact for general campus outreach for Global Education and provides administrative support for scheduling and events.
Represents the Office of Global Affairs at on-campus outreach events and coordinates staffing and materials for tabling, class visits, and other special events in collaboration with Global Education professional advising staff.
Assists the OGA Registrar with receipt, processing, and data entry of student transcripts from international partner institutions.
Processes application documents in study abroad applications including student conduct and course approval forms, and messages students to complete requirements.
Provides front-line generalist advising support in the Global Education Advising Center.
Triages requests and inquiries, provides general information to visitors, and connects visitors with the appropriate person or resource as needed.
Provides functional supervision to student staff working in the advising center.
Performs related duties as assigned or required to meet department, executive area/division and university goals.