Administrative Coordinator IV- NH

Eastern Bank•Portsmouth, NH

9d•Onsite

About The Position

This role supports multiple Senior Vice President Regional Managers overseeing more than 20 banking offices. The Administrative Coordinator performs a variety of complex and confidential administrative duties. Key responsibilities include preparing reports, managing system access and authority requests, assisting with salary recommendations, and handling sensitive customer issues and information.

Requirements

Associate's Degree or equivalent combination of training and experience.
2-3 years of related job experience.
Strong customer service and interpersonal skills.
Proficient in written and verbal communications.
Self-starter with strong organizational skills.
Technologically proficient, particularly with MS Word, Excel, and Access.

Responsibilities

Prepare multiple weekly, monthly, and quarterly reports of regional sales and service activities.
Analyze information to identify trends and conduct research for areas needing further information.
Conduct research to resolve outstanding sales or service issues.
Analyze monthly budget reports to ensure branches are within annual requirements and present identified issues to senior management.
Bi-weekly review of eTime Manager to ensure non-exempt employee timecards are approved by the deadline and employees are authorized to sign off.
Maintain complex and detailed calendars.
Coordinate and manage logistics for internal and external meetings, including offsite conferences and external events.
Process invoices and expense claims for team members and prepare monthly expense reports.
Ensure all policies and guidelines are followed for expense processing.
Produce high-quality emails and messages for individuals at all organizational levels.
Handle regular activities independently and efficiently.
Assist in editing spreadsheets and presentations, including printing and binding for client meetings.
Collaborate with the administrative assistants' team to provide mutual support.
Lead and coordinate ad hoc projects as requested.
Prepare and submit Regional Human Resource/Technology paperwork for new hires, promotions, or transfers.
Assist in the preparation of regional employee salary recommendations.
Determine appropriate levels of authority based on position.
Prepare and submit required Human Resource, technology, wire, and signing authority documentation.
Maintain the regional staffing database and communicate staffing changes.
Conduct an extensive annual systems User Rights Review for all regional employees.
Prepare work schedules for all regional floating staff.
Assist regional managers in completing confidential salary recommendation worksheets during annual review cycles.
Act as a first line of contact for complex customer issues escalated from the branch level.
Research and prepare responses for customer issues escalated to the Office of the President within 24 hours.