Clerk IV Booking/Program

Providence Healthcare • Vancouver, BC

20h • Onsite

About The Position

Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs admitting, secretarial and clerical duties for designated clinics/outpatient areas. This role involves scheduling and booking outpatient appointments, admitting patients by interviewing and obtaining personal patient information, and entering information into the health information system. The position also involves contacting physician's offices to request and/or transmit information, providing pre-appointment instructions, generating reports for operational purposes, and performing various clerical duties such as typing, sorting and distributing mail, maintaining office supplies, filing and retrieving documents, photocopying/faxing/scanning, and handling incoming calls, visitors, and hospital staff inquiries.

Requirements

• Grade 12
• Two years recent related experience or an equivalent combination of education, training and experience.
• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Responsibilities

• Performs admitting, secretarial and clerical duties for designated clinics/outpatient areas.
• Schedules and books outpatient appointments.
• Admits patients by interviewing and obtaining personal patient information and entering information in health information system.
• Contacts physician's offices to request and/or transmit information in as per procedures.
• Provides pre-appointment instruction as per procedures.
• Generates reports from statistics for operation purposes.
• Performs a variety of clerical duties such as typing, sorting and distributing mail, maintaining office supplies, filing and retrieving documents, photocopying/faxing/scanning, receiving telephone calls, visitors and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information.
• Schedules and books appointments by methods such as receiving appointment request or referral, entering patient information into the computerized health information system, booking a time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions for test procedures or clinic appointments.
• Contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment.
• Contacts patients to set up and confirm appointments.
• Telephones or transmits test results and medical information to physicians and others according to established procedures.
• Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.
• Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff.
• Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.
• Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.
• Reviews files to ensure procedures are booked and results are in the files/charts.
• Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines.
• Performs other clerical duties such as data entry, photocopies, scans, and distributes materials as required.
• Arranges meetings.
• Faxes staff attendance to staffing office as needed.

Benefits

• A competitive salary: The salary for this position is $28.74 per hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED