Clerk III - Overnight RRC

UIOWA•Iowa City, IA

2d•Onsite

About The Position

The University of Iowa Health Care Department of Radiology is seeking a Clerk III to serve as the primary administrative support and communication liaison for the Radiology Resident Overnight Reading Room. This position is responsible for ensuring the timely and accurate communication of patient and examination information while serving as the first point of contact for patients, providers, and visitors, both in person and by phone. The Clerk III plays a key role in coordinating workflow, supporting efficient department operations, and maintaining accurate documentation to help ensure high-quality patient care and exceptional customer service.

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
Knowledge of Medical Terminology
Public Contact/Customer Service Experience

Nice To Haves

Six months clinical administrative experience
Experience working with EPIC software/system
Demonstrated attention to detail and excellent organizational skills
Excellent communication skills
Basic computer skills

Responsibilities

Communicates patient and exam information to the Radiologist from referring providers, technologists, and other healthcare personnel
Assists Radiologists by making phone calls and locating ordering providers for communication from the Radiologist when reading the studies
Reviews EPIC reading work lists and Status Reports to assist Radiologists in the reading workflow
Handles orders from providers for external Radiology exams
Troubleshoots external image transfer issues
Effectively communicates and assists with securing outside imaging for urgent/emergent transfers
Completes first level troubleshooting for PACS related issues
Assists with special projects as assigned by staff