Clerk III - Employee Health Clinic

University of Iowa•Iowa City, IA

3d•Onsite

About The Position

The University of Iowa Health Care department of Employee Health Clinic is seeking a Clerk III. Under general supervision, this position performs and coordinates administrative and clerical support functions for the Employee Health Clinic. The position serves as a primary point of contact for patients and staff by providing customer service, scheduling and coordinating appointments, maintaining records, processing documentation, and assisting with clinic operations. Duties require knowledge of established procedures, attention to detail, effective communication skills, and the ability to utilize computer systems, electronic health records, and standard office equipment. May provide support for clinic programs, special projects, and operational activities.

Requirements

Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of institutional and unit policies, processes and forms.
Knowledge of proper format, grammar, spelling, punctuation and capitalization.
Skill in utilizing computer software packages and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to follow oral and written instructions and apply institutional and other policies accurately.
Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
Ability to organize and prioritize multiple tasks.
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Responsibilities

Assist patients/ staff with general inquiries.
Answer incoming calls and place outbound calls.
Schedule, cancel, and reschedule employee health clinic appointments.
Facilitate patient completion of medical questionnaires and authorization forms.
Ensure the correct visit types, provider, date, length of visit, and time are utilized when scheduling appointments.
Communicate with patients/ staff to ensure the correct appointment prerequisites are completed and obtained.
Composes correspondence in response to routine inquiries frequently without instruction or review.
May provide information relative to the area of assignment and according to established guidelines.
Assists in documenting immunization, tuberculosis blood tests, and titer records.
Performs Respirator Mask Fits, including providing training and education to employees.
Assists with Flu Campaign offsite clinic clerical duties.
May perform other duties or complete special projects as assigned.