Clerk III - Health Information

Commonwealth of Massachusetts•Worcester, MA

7d•Onsite

About The Position

Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking an experienced Clerk III to work in the Health Information Department/Medical Records Department. The Clerk III will perform all the duties associated with the position including the main duties being answering the phones, routing messages, maintaining Medical Records, performing other duties such as typing, photocopying, faxing, data entry, etc. This is a full-time, 37.50 hour a week position with a schedule of Monday-Friday, 9:00 AM – 5:00 PM.

Requirements

Read, comprehend and explain WRCH policies, Joint Commission and CMS standards and HIPAA policies related to medical record documentation and confidentiality requirements.
Communicate respectfully and effectively, both orally and in writing.
Maintain accurate records.
Concentrate on detailed work in a noisy, crowded work environment (inpatient units).
File and work accurately with names, numbers and symbols.
Customer Service skills.
Two years of full-time, or equivalent part-time, experience in office work, or an equivalent combination of the required experience and substitutions.

Nice To Haves

American Sign Language (ASL)
Bilingual or multilingual fluency.
Microsoft Excel proficient.
Electronic Health/Medical Records experience.

Responsibilities

Analyzes inpatient medical records on the unit at prescribed time intervals to assure that all WRCH, JOINT accreditation and CMS certification documentation requirements are met.
Composes written communications to the professional staff and discipline chiefs to enlist cooperation in correction of documentation deficiencies; communicates face –to face with professional staff.
Compiles and disseminates statistical information concerning medical record deficiencies.
Enters all client status changes – e.g., admissions, discharges, visits, AWA’s, transfers, returns (from visit, or AWA) and legal status changes into all medical record department databases and generates the census reports for all hospital distribution.
Performs discharge record analysis and assembly.
Performs concurrent record analysis.
Greets department visitors; assists with their requests; and refers visitors to appropriate departments when necessary.
Answers telephone: assists callers with their questions or forwards calls appropriately.
Requests CORIs and maintains CORIs according to policy.
Sends Continuing Care Packets out according to procedure.
Files loose paperwork daily.
Retrieves medical records/MPI information from warehouse storage locations.
Orders / maintains office supplies; handles emergency repair requests and writes up work orders.