Clerk II

Lake County•North Chicago, IL

About The Position

Under direct supervision, the Clerk II performs work of moderate difficulty in a variety of duties relating to patient representation. The role may involve direct patient contact and follows prescribed methods, techniques, and procedures. It also provides clerical support, including telephone contact, inventory control, and record keeping. The position is scheduled for 37.5 hours per week. The Clerk II supports patients and clinic operations by greeting and directing clients, helping with appointments and payments, responding to inquiries, making appropriate referrals, and supporting patient record management. The role also contributes to clinic quality improvement, safety, preparedness, and professional development activities. The Lake County Health Department and Community Health Center states that its services are available without barriers and that residents are not turned away because they cannot pay. Applicants must live in Illinois or Wisconsin to be eligible to work for the department. This position is represented by AFSCME Council 31. Employment offers are conditioned on successful completion of background screening and drug and alcohol testing, and may include a pre-employment medical exam.

Requirements

High school diploma or GED.
Must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department.
Successfully complete background screening and drug and alcohol testing as a condition of an employment offer; a pre-employment medical exam may also be required.

Nice To Haves

Ability to assist with bilingual translation, as appropriate.

Responsibilities

Greet clients when they arrive at and depart from the clinic.
Direct clients with appointments to the correct clinical intake area and explain the general intake process to new clients without appointments.
Explain the income verification process to new clients.
Assist clients with making appointments and enter data into the computer system.
Direct clients through the process for making payments.
Handle client inquiries and assist with appropriate referrals or appointments to LCHD/CHC programs or other agencies.
Assist with filing and retrieving patient records for clinics.
Help maintain the neatness and orderliness of the waiting room.
Participate in ongoing quality improvement activities, with particular emphasis on completion of customer satisfaction surveys.
Perform duties in a manner that maximizes clinic efficiency and productivity.
Participate in staff meetings, in-service training, seminars, mandatory trainings, drills, and age-specific educational trainings, as appropriate.
Provide direct clerical care to help ensure patients receive timely and appropriate service.
Develop and maintain basic knowledge of LCHD/CHC services and awareness of Chronic Care Model processes to help reduce health disparities.
Develop and maintain working knowledge of individual emergency preparedness roles.
Demonstrate adherence to National Patient Safety Goals.
Participate in quality improvement activities to assess, monitor, and improve program services.
Report unusual occurrences that may affect the safety and well-being of clients, patients, or coworkers to the supervisor and/or Safety Officer.
Perform other duties as assigned.