Clerk - Front Desk
About The Position
This role is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing check-in/check-out processes. The position involves creating and updating reservations, handling guest payments, and maintaining knowledge of hotel operations. The hospitality industry is a 24-hour operation, and this role will primarily be indoors under controlled temperatures, with occasional exposure to outdoor climates. Physical demands include occasional standing, walking, and lifting up to 30 pounds, as well as frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movements.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Experience with hotel operating systems preferred.
- Previous experience with computers is preferred.
- Hotel Experience preferred.
Responsibilities
- Build guest and team member positive relations.
- Participates in departmental and company meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
- Assigns guest accommodations in accordance with procedures and SOPs.
- Create and update guest reservations upon request based on hotel availability.
- Follows room availability and reports any issues to supervisor.
- Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
