Clerk-Dispatcher I - SR-12

County of Hawai`i•Future vacancies with immediate vacancies in Puna, HI

10d•Onsite

About The Position

Operates a radio-telephone communication system involving the receipt and transmission of messages; dispatches personnel, materials, and equipment in response to emergency, service, or trouble calls; performs a variety of clerical work involving the preparation of reports and the maintenance of records; and performs other related duties as required. There are two (2) immediate permanent full-time vacancies with the Animal Control and Protection Agency in Puna. The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

Requirements

Graduation from high school
Three (3) years of clerical experience, of which one (1) shall have involved dispatching or public contact which shall have included providing information, answering questions and inquiries, or explaining policies, rules and regulations in person or by telephone.
An Associates degree or higher from an accredited college or university may be substituted for lack of the required clerical experience on a year for year basis (examples: 30 college credits can be substituted for one (1) year of the required clerical experience, an Associates degree can be substituted for two (2) years of the required clerical experience, and a baccalaureate degree or higher can be substituted for four (4) years of the required clerical experience).
Knowledge of: office practices and procedures, filing methods and systems, punctuation, grammar, spelling, and word usage, use of standard office machines and equipment, departmental regulations, policies, and procedures, radio discipline and techniques, and some data processing and computer station usage.
Ability to: read and interpret written material, keep records, make arithmetic computations, compare names and numbers rapidly and accurately, operate standard office machines, equipment, and computers, supervise the work of others; deal tactfully and effectively with the public, operate radio-telephone equipment, and make decisions under emergency conditions.
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Receives and transmits messages by operating a radio-telephone communication system.
Maintains circuit discipline.
Answers emergency and trouble calls, determines location and nature of problem, and in the absence of operations supervisors dispatches personnel to handle emergency service and trouble calls.
Follows up trouble calls to see that services have been rendered.
Dispatches materials and equipment as requested.
Answers complaints and inquiries in regard to services or maintenance activities.
Receives, records, and relays information regarding work operations.
Interprets departmental regulations and policies.
Prepares and processes various applications.
Prepares and reviews daily time sheets, work orders, and equipment reports for accuracy and completeness.
Maintains time and leave records of operations personnel as directed.
Prepares purchase requisitions and temporary assignment reports for superior's signature.
Checks and processes invoices against receiving copies.
Maintains files and records of requisitions, letters, maps, equipment, contracts, forms, etc.
Prepares and types reports such as accident reports, work and cost estimates, work schedules and activities, status reports, and annual statistic reports.
Reviews, prepares, compiles, and enters data into computer.
Operates computer station.
Maintains inventory of equipment.
May supervise others.

Benefits

Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours.
Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
Training and Development: The County has a variety of training and development opportunities for employees.
County Tuition Reimbursement Program
Public Service Loan Forgiveness (PSLF) Program
Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
Health Benefit Plans: The County of Hawai'i offers a variety of health benefit plans for eligible employees.
Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
Group Life Insurance: Free life insurance policy for active employees.
Credit Union Membership
Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.