Sr. Dispatcher

Odyssey•Anchorage, AK

9d•Onsite

About The Position

The position of Sr. Dispatcher will have primary responsibility to direct and coordinate the pickup and delivery of local/regional shipments and freight. This role involves providing exceptional customer service to internal and external customers while supporting daily trucking and warehouse operations. The Sr. Dispatcher will coordinate and dispatch pickups and deliveries between customers, ports, rail terminals, warehouses, and other facilities. A key responsibility is monitoring driver’s Hours of Service compliance and ensuring adherence to FMCSA regulations. The role also includes tracking container availability, terminal appointments, shipment status, and operational issues using internal systems and industry platforms, and communicating shipment updates, delays, and service issues to customers and internal teams in a timely manner. The Sr. Dispatcher will prepare and distribute daily dispatch reports outlining container status and priority actions, and coordinate with warehouse, transportation, customs brokerage, and international teams to support production and shipment planning. Ensuring shipments are properly documented, updated, and maintained accurately in company systems is crucial. The position also involves assisting with drayage rate quotes, permit coordination, and dispatch documentation processes, while maintaining confidentiality and complying with company security and C-TPAT procedures. Additional duties and special projects may be assigned.

Requirements

High school diploma or equivalent.
Keyboarding proficiency using both hands and all fingers accurately.
Minimum two years’ experience dispatching in a truck/intermodal environment.
Must have working proficiency of Customs and Border Protection, Federal Motor Carrier Safety Administration, and State of Alaska regulations as they pertain to dispatching and carrier compliance.
Must be customer service focused.
Proficient in the use of computer programs such as Word, Excel, Outlook.
Excellent organizational skills for prioritizing workloads and maintaining proper documentation.
Must be able to work independently.
Requires a high level of attention to detail and data entry accuracy.
Must support teamwork by participating, cooperating, and communicating with co-workers, Independent Contractors, drivers, customers, and terminal/outside warehouse personnel.
Must be able to effectively communicate with customers and co-workers by providing accurate, courteous, and timely responses to questions or concerns.

Nice To Haves

Good working competency with chassis provider websites, terminal websites, ocean carrier websites, eModal, and/or UIIA is preferred.

Responsibilities

Provide exceptional customer service to internal and external customers while supporting daily trucking and warehouse operations
Coordinate and dispatch pickups and deliveries between customers, ports, rail terminals, warehouses, and other facilities
Monitor driver’s Hours of Service compliance and ensure adherence to FMCSA regulations
Track container availability, terminal appointments, shipment status, and operational issues using internal systems and industry platforms
Communicate shipment updates, delays, and service issues to customers and internal teams in a timely manner
Prepare and distribute daily dispatch reports outlining container status and priority actions
Coordinate with warehouse, transportation, customs brokerage, and international teams to support production and shipment planning
Ensure shipments are properly documented, updated, and maintained accurately in company systems
Assist with drayage rate quotes, permit coordination, and dispatch documentation processes
Maintain confidentiality and comply with company security and C-TPAT procedures
Perform additional duties and special projects as assigned