Dispatcher I

Builders FirstSource•Pensacola, FL

6d•Onsite

About The Position

Under general supervision, assigns drivers and vehicles to deliver customer orders according to delivery schedule; directs drivers by two-way radio; may establish service or delivery routes for regular customers. Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities. Maintains record of mileage, fuel used, repairs made and other delivery-related expenses. Responds to customer complaints/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise.

Requirements

High school diploma or General Education Degree (GED) and two (2) years of related experience, or an equivalent combination of education and experience
Working knowledge of company’s policies and procedures related to scheduling, and dispatching
Knowledge of DOT or other requirements regulating work activities
Customer service orientation
Ability to organize multiple activities for self and others and coordinate completion of tasks
Proficiency in Microsoft Office Suite

Responsibilities

Assigns drivers and vehicles to deliver customer orders according to delivery schedule
Directs drivers by two-way radio
Establishes service or delivery routes for regular customers
Confers with customers and/or sales staff to determine desired delivery times
Creates delivery schedule to assist drivers and material handling staff in planning work activities
Maintains record of mileage, fuel used, repairs made and other delivery-related expenses
Responds to customer complaints/questions regarding deliveries
Expedites or locates missing, misrouted, delayed or damaged merchandise