Clerk, Dispatcher & Billing Casual/PRN
UPMC•Williamsport, PA
•Onsite
About The Position
In this role, you’ll play an important part in supporting patient care by coordinating both emergency and non-emergency transport services. You’ll work in a fast-paced, team-oriented environment where your ability to stay organized, communicate effectively, and provide excellent service will make a direct impact on patients and care teams.
Requirements
- High school diploma or equivalent required
- Basic computer proficiency and comfort with data entry required
- Strong communication, organizational, and multitasking skills
- Act 31 – Child Abuse Recognition and Reporting (with renewal)
- Act 33 – PA Child Abuse Clearance (with renewal)
- Act 34 – PA State Police Clearance (with renewal)
- Act 73 – FBI Clearance (with renewal)
Nice To Haves
- Medical secretary or related administrative training preferred
- At least one year of customer service experience preferred
- Strong computer and basic data entry skills
- Customer service experience with a patient-first mindset
- Comfort using standard office equipment
- Excellent multitasking and organizational abilities
Responsibilities
- Coordinate and schedule patient transport requests (emergency and non-emergency) within UPMC
- Dispatch and manage transport units to ensure timely, efficient service
- Serve as a point of contact for patients, staff, and external partners—answering questions and resolving concerns
- Perform billing functions, including accurate claim submission, follow-ups, and account management
- Accept and process payments (cash, credit/debit, or check) and provide receipts
- Maintain dispatch logs, schedules, and transport documentation
- Generate daily and monthly reports on volume and productivity
- Assist with accounts receivable, collections, and monthly closing processes
- Coordinate backup coverage and resources to ensure uninterrupted service
- Uphold strong patient safety standards and promote a culture of accountability
- Identify opportunities for improvement and help reduce risks
- Support patients and families by keeping them informed and involved
- Speak up and act when safety concerns arise
Benefits
- Supports professional growth and ongoing development
- Makes a meaningful difference in the lives of patients every day
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
