Clerk, Data Entry

Maui Jim Sunglasses•Mississauga, ON

11d•Onsite

About The Position

The Data Entry Department's objective is to ensure every frame repair order is accurately logged, tracked, and updated in our system. This role provides the essential data foundation that drives our repair workflow and supports our service to our customers. The primary function of this position is to accurately and quickly enter daily sunglasses returned for repair and credit into the computer system.

Requirements

High school graduate with 1-3 years customer service experience.
Technical or data entry background.
Attention to detail.
Good hand-eye coordination.
Typing - 40 w.p.m.
Strong customer service skills.
Ability to communicate in a variety of business settings.
Ability to lift 10lbs
Ability to work on a computer terminal.
Close visual acuity required to read computer screens, technical notes, tracking numbers, and to inspect packages for damage
Ability to remain in a seated or standing position at a workstation for extended periods (up to 8 hours a day) while operating a computer
High School graduate, with 1-3 years data entry experience.
In lieu of education, 4-5 years of customer service with data entry experience.
Strong organizational skills.
Typing – 45 w.p.m.
Microsoft Word and Excel knowledge.

Responsibilities

Accurately and efficiently process entries into SAP and route to the correct department.
Maintain the required entries-per-hour standard to support departmental efficiency and turnaround times.
Assist Repair Technicians and Customer Service teams with locating packages and communicating special requests.
Proactively contact customers or shipping agents when incomplete information is provided or when packages are received damaged.
Perform all other work-related duties as requested or required.