Data Entry Clerk

Aston Carter•San Diego, CA

8d•$22 - $25•Onsite

About The Position

This contract role focuses on high-volume order administration and customer service for a life sciences organization. You will enter and manage a large volume of customer orders in a database or order management system, support the full order lifecycle from receipt through fulfillment, and handle customer inquiries across phone and email. The position is part of a large team onboarding initiative in a fast-paced environment and offers a hybrid schedule based in San Diego.

Requirements

1–2 years of experience in customer service or order administration.
Hands-on experience processing a high volume of daily orders into a database or order management system.
Proven ability to manage the full order lifecycle from receipt through fulfillment.
Strong customer service skills, including experience handling inquiries across both inbound phone calls and emails.
High accuracy and efficiency in data entry within a structured, process-driven environment.
Ability to manage multiple customer interactions and channels simultaneously without sacrificing quality or professionalism.
Professional phone etiquette and polished communication skills, both verbal and written.
Strong attention to detail with the ability to identify and resolve order discrepancies quickly.
Comfort working in a fast-paced, high-volume order management environment.
Ability to maintain strict confidentiality of customer information and order data.
Comfort working within a new or recently implemented system and following defined processes.
High school diploma.

Nice To Haves

Bachelor’s degree preferred, particularly in life sciences or a related field.
Life sciences or biotechnology industry preferred.
Experience supporting customers in an order administration or order processing capacity.
Experience working in a large team or cohort-based onboarding environment.
Ability to remain patient, polished, and composed when navigating customer frustration related to order issues.
Familiarity with database management or order management systems.
Strong organizational skills and ability to prioritize tasks in a high-volume setting.

Responsibilities

Process a high volume of daily customer orders accurately into a database or order management system.
Manage the full order lifecycle from order receipt through fulfillment, ensuring completeness and accuracy at every step.
Identify order issues, discrepancies, or errors and resolve them quickly to minimize impact on fulfillment and customer satisfaction.
Handle customer inquiries related to orders professionally via both inbound phone calls and email.
Manage phone and email queues simultaneously, maintaining a high level of responsiveness and service quality.
Navigate customer frustration related to order issues and system changes, de-escalating situations and providing clear resolutions.
Work within a structured, process-driven environment, following established procedures and workflows in a new system implementation.
Maintain accurate, up-to-date records of orders, customer interactions, and resolutions in the system.
Protect the confidentiality of customer information and order data at all times.
Collaborate with a large customer service and order administration team to support overall department goals.
Participate in a coordinated group onboarding process with other new hires and adapt to evolving processes as the new system is rolled out.