603050 - Clerk, Administration

Bakemark•Menomonee Falls, WI

3d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. Key duties include downloading orders into the NDS system, manually entering orders when necessary, and reviewing/correcting reports. The position also involves notifying customers of item "outs," ensuring necessary documentation (COAs, Spec Sheets) is provided, and handling daily invoicing of credit memos. Additionally, the role involves answering and directing phone calls, researching customer inquiries, providing backup for other positions, and assisting the Office Supervisor with various back-office duties. A core aspect of the role is treating all customers with dignity and respect, and adhering to all company policies and safety rules.

Requirements

Ability to process incoming orders.
Proficiency in NDS system (or ability to learn).
Experience with PSP system (or ability to learn).
Ability to review and correct reports.
Customer notification skills.
Knowledge of COAs and Spec Sheets (or ability to learn).
Experience with invoicing and credit memos.
Phone etiquette and call directing skills.
Research and problem-solving skills for customer inquiries.
Ability to provide backup and vacation relief.
Filing skills.
Basic cash handling skills.
NDS data input skills.
Strong customer service skills.
Adherence to company policies and safety rules.

Nice To Haves

Experience in an administrative or clerical role.
Familiarity with BAKEMARK affiliates.

Responsibilities

Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Answer telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.