99650A - Clerk, Administration

Bakemark•Hauppauge, NY

4d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. Key responsibilities include downloading orders into the NDS system, manually entering orders when necessary, reviewing and correcting reports, transferring order files for routing, and notifying customers or sales representatives of item "outs". The role also ensures necessary documentation like COAs and Spec Sheets are provided to customers, handles daily invoicing of credit memos, and assists with credit and collections. Additionally, the position involves answering and directing phone calls, researching customer and affiliate inquiries, providing backup for other positions, offering vacation relief for sales representatives, filing documents, and assisting the Office Supervisor with back-office duties such as cash handling and data input. A core aspect of the role is to treat all customers with dignity and respect and adhere to all company policies, procedures, and safety rules.

Requirements

Ability to process incoming orders.
Proficiency in downloading and entering orders into NDS and PSP systems.
Skill in reviewing and correcting reports.
Ability to transfer order files for routing.
Capability to notify customers or sales reps of item "outs".
Knowledge of providing COAs and Spec Sheets to customers.
Experience with daily invoicing of credit memos.
Understanding of credit and collections processes.
Ability to answer and direct telephone calls.
Skills in researching customer, Sales Rep and BAKEMARK Affiliate inquiries.
Willingness to provide backup for other positions.
Ability to provide Sales Representative vacation relief.
Familiarity with filing documents.
Willingness to assist with back office duties, including cash handling and NDS data input.
Commitment to treating all customers with dignity and respect.
Adherence to company policies, procedures, and safety rules.

Nice To Haves

Experience with BAKEMARK affiliates.
Familiarity with ROE Edit List.
Experience with Will-Call positions.

Responsibilities

Process all incoming orders from Sales force, customers, and BAKEMARK affiliates.
Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Handle Credit and Collections inquiries.
Answer telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.