95600A - Clerk, Administration

Bakemark•High Point, NC

6d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. Key duties include downloading orders, manual data entry, reviewing and correcting reports, transferring order files, and notifying customers of item "outs". The position also involves ensuring necessary documentation like COAs and Spec Sheets are provided, daily invoicing of credit memos, and handling credit and collections inquiries. Additionally, the role involves answering and directing phone calls, researching customer and affiliate inquiries, providing backup for other positions, filing documents, and assisting the Office Supervisor with various back-office duties. A core aspect of the role is to treat all customers with dignity and respect, adhering to all company policies, procedures, and safety rules.

Requirements

Ability to process incoming orders from Sales force, customers, and BAKEMARK affiliates.
Proficiency in downloading PSP orders into NDS system.
Skill in reviewing and correcting ROE Edit List.
Ability to manually enter orders into NDS or PSP system.
Experience in reviewing and correcting Order File Status Report.
Capability to transfer order files for routing.
Skill in notifying customers or sales reps of customer item "outs".
Ability to ensure COAs and Spec Sheets are provided to customers.
Experience with daily invoicing of credit memos.
Knowledge of Credit and Collections processes.
Ability to answer telephone and direct calls.
Skill in researching customer, Sales Rep and BAKEMARK Affiliate inquiries.
Willingness to provide backup for Will-Call and other positions.
Ability to provide Sales Representative vacation relief.
Experience in filing documents.
Willingness to assist Office Supervisor with back office duties.
Ability to handle cash handling and NDS data input.
Commitment to treating all customers with dignity and respect.
Adherence to all company policies, procedures, and safety rules.

Nice To Haves

Experience with NDS system.
Experience with PSP system.
Experience with ROE Edit List.
Experience with COAs and Spec Sheets.
Experience with credit memos.
Experience with credit and collections.
Experience with cash handling.
Experience with NDS data input.

Responsibilities

Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Handle Credit and Collections inquiries.
Answer telephone and direct calls to the appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.