Administration Clerk, Operations

Reliance Home Comfort • Kelowna, BC

7d • Onsite

About The Position

Reliance is seeking an Administration Clerk to join their team. This role is crucial for supporting branch-level operations and customer service. The company emphasizes growth, offering limitless opportunities and rewarding team members for their success. Reliance is a leader in home services and energy-efficient solutions with a strong commitment to customer and team member experience.

Requirements

• Completion of post-secondary education or equivalent experience
• Experience in an administration or coordination role, preferably in a customer service environment
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite, including Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment

Nice To Haves

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Related experience in the HVAC industry would be considered an asset

Responsibilities

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Report detailed portfolio data, deletions and orders
• Request gas and electrical permits for installations
• Investigate missing portfolio data by working with remote teams
• Coordinate sub-contractor availability
• Provide Administrative support at branch level with daily tasks
• Assist customers with applying for applicable rebates
• Attend to all incoming branch calls and correspondence
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager

Benefits

• Competitive base pay plus the ability to earn more tied to your success
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree