97650A - Clerk, Administration

Bakemark•Houston, TX

12d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. Key duties include downloading orders into the NDS system, manually entering orders when necessary, reviewing and correcting reports, transferring order files for routing, and notifying customers or sales representatives of item "outs". The position also ensures that Certificates of Analysis (COAs) and Spec Sheets are provided to customers as needed, handles daily invoicing of credit memos, and assists with credit and collections. Additionally, the role involves answering and directing telephone calls, researching customer and affiliate inquiries, providing backup for other positions such as Will-Call, and offering vacation relief for Sales Representatives. Filing documents and assisting the Office Supervisor with back-office duties like cash handling and NDS data input are also part of the responsibilities. The role requires treating all customers with dignity and respect, adhering to company policies and safety rules, and performing other duties as assigned to meet company goals.

Requirements

Ability to process incoming orders from Sales force, customers, and BAKEMARK affiliates.
Proficiency in downloading PSP orders into NDS system.
Skill in reviewing and correcting ROE Edit List.
Ability to manually enter orders into NDS or PSP system.
Experience with reviewing and correcting Order File Status Report.
Capability to transfer order files for routing.
Ability to notify customers or sales reps of customer item “outs”.
Knowledge of ensuring COAs and Spec Sheets are provided to Customers.
Experience with daily invoicing of credit memos.
Skills in Credit and Collections.
Ability to answer telephone and direct calls.
Experience in researching customer, Sales Rep and BAKEMARK Affiliate inquiries.
Willingness to back up Will-Call and other positions.
Ability to provide Sales Representative vacation relief.
Experience in filing documents.
Willingness to assist Office Supervisor with back office duties.
Commitment to treating all customers with dignity and respect.
Adherence to all company policies, procedures and safety rules.

Nice To Haves

Cash handling experience.
NDS data input experience.

Responsibilities

Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Handle Credit and Collections.
Answer telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.