11650A - Clerk, Administration

Bakemark•Pico Rivera, CA

9d•Onsite

About The Position

Under direct supervision, this role is responsible for processing all incoming orders from the Sales force, customers, and BAKEMARK affiliates as assigned. Key responsibilities include downloading and entering orders into the NDS system, reviewing and correcting order files, notifying customers of item "outs," and ensuring necessary documentation like COAs and Spec Sheets are provided. The role also involves daily invoicing of credit memos, handling credit and collections inquiries, answering and directing phone calls, researching customer and affiliate inquiries, and providing backup support for other positions, including Will-Call and Sales Representative vacation relief. Filing documents and assisting the Office Supervisor with back-office duties such as cash handling and data input are also part of the role. The position requires treating all customers with dignity and respect and adhering to all company policies, procedures, and safety rules. Additional duties may be assigned to meet company goals.

Requirements

Ability to process incoming orders.
Proficiency in NDS system.
Ability to review and correct order files.
Communication skills to notify customers of item "outs".
Knowledge of COAs and Spec Sheets.
Experience with daily invoicing of credit memos.
Skills in credit and collections.
Ability to answer and direct telephone calls.
Research skills for customer and affiliate inquiries.
Ability to provide backup support.
Filing skills.
Basic data input skills.
Customer service skills.
Adherence to company policies and procedures.

Nice To Haves

Experience with PSP system.
Cash handling experience.
Sales Representative vacation relief experience.

Responsibilities

Process all incoming orders from Sales force, customers, and BAKEMARK affiliates.
Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Answer telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup for Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.