Clerk 2- Customer Service Representative/Dispatch (Local Government)
About The Position
Located in Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package. This position supports transportation services by assisting consumers, maintaining accurate records, and coordinating daily dispatch needs. As a Clerk 2, Customer Service Representative/ Dispatch, you will perform the following duties: Intake Processing: Perform intake tasks and update registrations for new and existing consumers Reservation Entry: Take trip reservations by phone and enter requests into the computer system Address Verification: Enter and verify geo codes for consumer and destination addresses and make corrections when needed File Maintenance: Maintain complete and organized consumer files including eligibility forms and age verification Trip Monitoring: Track vehicle locations and adjust trips when necessary to support timely service Driver Direction: Direct drivers according to laws, regulations, and County procedures Incident Response: Contact emergency services when needed and follow required procedures for accidents or incidents
Requirements
- Minimum six months as a Clerk 1 and educational development to the level of the eighth grade; or Completion of a high school business curriculum; or Any equivalent experience and/or training which provided the required knowledges and abilities.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a drug screening (conditional offer).
- Pass a background investigation (conditional offer).
- Satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance (conditional offer).
Responsibilities
- Perform intake tasks and update registrations for new and existing consumers
- Take trip reservations by phone and enter requests into the computer system
- Enter and verify geo codes for consumer and destination addresses and make corrections when needed
- Maintain complete and organized consumer files including eligibility forms and age verification
- Track vehicle locations and adjust trips when necessary to support timely service
- Direct drivers according to laws, regulations, and County procedures
- Contact emergency services when needed and follow required procedures for accidents or incidents
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
