CLERICAL SUPPORT - EAST OB/GYN

GALEN MEDICAL GROUP PC•Chattanooga, TN

3d•Onsite

About The Position

Galen Medical Group is hiring a Clerical Support team member for its East OB/GYN site in Chattanooga, Tennessee. This role is the initial representation of Galen and the site, welcoming visitors in person and by telephone in a prompt, professional, and courteous manner. The position may support check-in, check-out, switchboard operations, appointment scheduling, reception, and pharmacy-related duties, depending on office needs and assigned responsibilities. The role includes collecting and entering patient demographic and insurance information, scanning insurance cards, verifying coverage, collecting patient payments, and reconciling daily payments and deposits. It also involves communicating with patients and staff, helping keep the waiting room tidy, and following applicable site procedures. Depending on assigned duties, the employee may schedule or reschedule appointments, handle telephone calls and messages, coordinate pharmacy deliveries, and perform other related tasks. The employee must protect patient confidentiality and comply with Galen Medical Group policies and applicable HIPAA, OSHA, and CLIA standards. A pre-employment drug screen is required.

Requirements

High school graduate or equivalent.
Computer literacy.
Ability to perform mathematical calculations.
Above-average spelling skills.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, pay attention to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities.
Provide excellent customer service and assess patients' needs efficiently.
Perform duties in compliance with Galen Medical policies and HIPAA and OSHA standards.
Complete a pre-employment drug screen.

Nice To Haves

Two to three years of medical receptionist experience.
Medical experience and knowledge of medical terminology.

Responsibilities

Greet patients and visitors promptly and provide courteous, helpful customer service in person and by telephone.
Obtain, update, and enter patient demographic and insurance information into the practice management system, and scan insurance cards.
Verify insurance coverage and eligibility and maintain knowledge of insurance plans accepted by the office.
Collect copayments, coinsurance, past-due balances, and collection balances according to site protocol.
Notify appropriate personnel when patients arrive for medical services and update patients about provider schedule delays.
Reconcile cash, checks, and credit card payments daily; process credit card batches and reconcile daily deposits.
Promptly notify the manager of discrepancies in payments, collections, or out-of-balance batch reports.
Keep the waiting room clean and tidy.
When assigned check-out duties, schedule future appointments, collect post-visit payments when applicable, provide return-to-work or school notes, and schedule specialist appointments or outside testing as appropriate.
When assigned switchboard duties, open the switchboard, manage call forwarding as directed, answer and transfer calls, record and route messages, notify staff of calls, and relay the on-call schedule to the answering service before closing.
When assigned appointment-scheduling duties, check appointment availability, offer alternatives according to office protocol, schedule and reschedule appointments in the practice management system, and manage the recall list.
When assigned pharmacy duties, make and receive calls, check in patients for Patient Assistance and Pharmacy appointments, operate the Pharmacy point-of-sale system, arrange pharmacy deliveries, and assist with related duties.
Assist other team members as office demands require and perform other duties as assigned by the Regional Manager or Site Manager.
Maintain patient and other confidential information and comply with HIPAA, OSHA, CLIA, and organizational policies and standards.
Promote the organization's mission, vision, and values; represent it professionally; participate in improvement activities and meetings; and demonstrate teamwork.