Clerical Support Team Lead - Emergency Department

Geisinger•Wilkes-Barre, PA

1d•Onsite

About The Position

Directs and supervises clerical support staff. Coordinates and performs front line office activities in an effective and efficient manner for the department. Coordinates schedules, training and education of all assigned staff. Accountable for the performance and alignment of the clerical teams to defined goals.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 4 years-Related work experience
Clerical I
Computer Literacy
Customer Service
Interpersonal Communication

Nice To Haves

Minimum of 1 year-Managerial/Supervisory

Responsibilities

Directs and assists with clerical support to the department.
Participates in recruitment, interview, and selection process of clerical support staff.
Coordinates training and orientation programs for assigned staff.
Utilizes established metrics to track and report on clerical team performance to department leadership.
Assures continuing education is communicated to and or attended by all access team members.
Conducts performance appraisals and addresses performance problems.
Develops and maintains policies and procedures for assigned area.
Evaluates operations and recommends and implements changes to improve efficiency and effectiveness.
Responsible for staffing plans and daily schedules; establishes work priorities.
Attends all necessary team meetings as a representative of the team.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Atmosphere of collaboration, cooperation and collegiality.