Clerical Support Clerk (Office Admin) - Lily's Community Health Center
About The Position
Works across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services. Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization. Community Health Centers (CHCs) offer clinic services, referral services, support groups, therapy and ambulatory nutrition care, and a full range of addiction and mental health services, to those who are living with complex psychosocial and clinical needs, who are vulnerable and underserved, and who require a higher intensity of services to achieve and maintain functional stability. Each clinic is staffed with Integrated Care Teams (ICTs) to care for people who experience barriers accessing services, have no primary care providers and are challenged by complex health concerns (including psycho-social, physical, mental health and addiction co-morbidities). Each ICT provides care on-site and via outreach, with nurses, social workers, counselloers, peer specialists, community liaison workers, family physicians, nurse practitioners, and psychiatrists. ICTs are supported on-site by more specialized care providers: wound care clinicians, palliative care nurses, OTs, dieticians, and many other disciplines.
Requirements
- Grade 12.
- Office Administration Certificate, Medical Terminology and one (1) year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience.
- Exceptional customer service and communication skills.
- Knowledge of community, social and mental health resources in the DTES.
- Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
- Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
- Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
- Ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
- Ability to work both independently and collaboratively as a member of an interdisciplinary team.
- Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.
- Working knowledge of office procedures.
- Ability to operate a multi-line switchboard/phone system.
- Ability to keyboard 5,000 keystrokes per hour.
- Business writing skills.
- Knowledge of basic accounting principles.
- Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
- Ability to organize and prioritize.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
- Demonstrated ability to work independently and within a team.
- Ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to troubleshoot and solve software related problems.
- Physical ability to perform the duties of the position.
Responsibilities
- Carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services.
- Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
