Clerical Support Associate Prenatal Obstetrical Clinic

Humber River Health • Toronto, ON

7d • CA$30 - CA$31 • Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their Prenatal Obstetrical Clinic Team. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and prioritize Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is affiliated with the University of Toronto and Queen’s University, aiming to become a community academic hospital. This role is crucial in supporting patient flow and administrative tasks within the clinic.

Requirements

• High school graduate or equivalent required.
• Minimum 1 year full time equivalent recent clerical experience required, preferably in an outpatient health care setting.
• Good keyboarding skills with a minimum typing speed of 40 WPM required.
• Excellent attendance and discipline free record required.

Nice To Haves

• Completion of a Community College medical secretarial diploma is considered an asset.
• Completion of a medical terminology course preferred.
• A good working knowledge of basic related medical terminology
• Experience with MEDITECH, Novari, Booking Caesarean section, Induction of labour and obstetrical appointment, Community Wide Scheduling computer experience preferred.
• Knowledge of a second language an asset.
• Demonstrate strong relationship with practitioners to support the patient flow in the clinic.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Responsibilities

• Receiving referral for booking appointments from Primary Care Providers.
• Collaboration with interdisciplinary team to confirm, prioritize and schedule appointments for elective procedures.
• Responsible for clerical support including patient registration, transfer and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
• Responsible for customer service including re-scheduling appointments, follow-up calls to confirm appointments, answering and redirect patient inquiries, respond to telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas as required.

Benefits

• Evidence-based leadership
• Culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement
• Deeply involved in research and academic collaboration
• Dedicated to high-quality patient care
• Values of compassion, professionalism, and respect
• Commitment to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities
• Culture where everyone feels respected, valued and empowered to contribute
• Accommodations are available throughout the recruitment process and employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED