Clerical Support

Home & Health Care Management•Chico, CA

4d•Onsite

About The Position

Home & Health Care Management is the oldest home health care agency in Northern California. Our agency specializes in delivering comprehensive in-home care and case management for older adults, children, and those living with disabilities across many counties. We use a matrix of Medi-Cal, Medicare and targeted health programs to find solutions that work for our clients. We have an opportunity for a Clerical Support role to become part of a multi-disciplinary team of nurses, social workers and other health care providers that assist caregivers and clients to remain living independently in their own home under the MediCal HCBA program (Home & Community Based Alternatives).

Requirements

Ability to work with others, at all levels within the organization, and collaborate effectively.
Above-average interpersonal, problem-solving, and written and oral communication skills.
Professional behavior when on duty
Computer literate with knowledge of Microsoft office products including Excel, PowerPoint, Word and Outlook.
Ability to type 45 WPM with 5 or less errors
Critical thinking skills and willingness to learn new skills
Valid California Driver’s License
Eligible to be insured under our liability policy with a clean DMV report
Your own vehicle and proof of current auto insurance

Nice To Haves

General office environment with prior use of electronic health records helpful
One year+ of work experience as clerical support or data entry
Inquisitive nature and analytical skills
Bilingual (Spanish, Russian) language is a plus
Some college, or medical record certificate programs

Responsibilities

Process large volumes of paperwork that is coming into the office electronically as well as the US Mail and upload the information into the client’s medical record
Prepare correspondence to clients/patients, physicians, other health care providers
Assist our nurses and social workers in scheduling online visits and providing other clerical support functions
Assist with quality assurance process review of medical records, and audits
Make notes of meetings and create written minutes for distribution to the team
Verify MediCal Insurance coverage for clients as needed.
Return client and provider phone calls regarding the status of their application or other records.
Provide relief for receptionist as needed with a multi-line phone system.
Cross trained to all clerical support functions in the HCBA program
Other duties as assigned