Clerical Support Associate, 11 East & West Inpatient Surgery

Humber River Health • Toronto, ON

7d • CA$30 - CA$31 • Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their 11 East & West Surgical Inpatient Unit for the Surgical Program. Humber River Health is North America's first fully digital hospital, committed to using technology and clinical expertise to improve healthcare. They serve a community of 850,000 residents in North West Toronto and are affiliated with the University of Toronto and Queen’s University. This role is crucial in supporting the surgical program by managing patient registration, records, and providing excellent customer service.

Requirements

• Must be a high school graduate or equivalent.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Computer skills required, keyboarding 40 wpm required.
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required.

Nice To Haves

• Completed secretarial and medical terminology courses preferred.
• Meditech computer experience is preferred.
• Community-wide scheduling experience is preferred.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
• Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
• Communicates with bed allocation and other departments to arrange patient placement.
• Communicates with other departments and service areas as required.

Benefits

• We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement.
• We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration.
• We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Accommodations are available throughout the recruitment process and employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED