Clerical Support Associate 6 East Critical Care

Humber River Health•Toronto, ON

7d•Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their 6 East Critical Care team. Humber River Health, North America's first fully digital hospital since 2015, is dedicated to transforming healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto, with a focus on Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. The organization is committed to becoming a community academic hospital, affiliated with the University of Toronto and Queen’s University, and emphasizes Clinical Excellence, Optimizing Care through Technology, and Community Connection in its Research Strategy. This role is an opportunity to be part of a dynamic team driving towards high reliability care.

Requirements

High school graduate or equivalent.
Minimum 1 year full time equivalent recent clerical experience required, preferably in an acute care setting.
Good keyboarding skills, with minimum typing speed of 40 WPM.
Computer proficiency including Microsoft Office Suite.
Strong interpersonal skills, both oral and written.
Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
Ability to work independently with minimal supervision in a team environment.
Demonstrated customer service skills.
A positive attendance and discipline record.
Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Nice To Haves

Completion of a Community College Medical Secretary Diploma an asset.
Completion of a medical terminology course preferred.
MEDITECH computer experience an asset.
CCIS knowledge and Data Entry experience preferred.
VIP knowledge and Data Entry experience preferred.
Knowledge of a second language an asset.
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
Responsible for customer service including scheduling appointments, answering patient inquiries, telephone inquiries, greeting patients and visitors in a courteous manner.
Communicates with bed allocation and other departments to arrange patient placement.
Communicates with other departments and service areas.

Benefits

Greater Toronto’s Top Employers recognition
Supportive work environment with evidence-based leadership
Culture that values Staff, Physician and Volunteer engagement
Member of the Toronto Academic Health Science Network (TAHSN)
Involvement in research and academic collaboration
Commitment to high-quality patient care
Values of compassion, professionalism, and respect
Commitment to creating an inclusive, equitable and accessible workplace
Opportunities for individuals of all equity-deserving groups
Compliance with Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act
Accommodations available throughout the recruitment process