Clerical Support Associate NICU/Children Inpatient unit

Humber River Health • Toronto, ON

9d • Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their NICU/Children's Inpatient Unit. This role involves providing excellent reception and customer service, patient processing, and maintaining patient records, including registration and appointment booking. The associate will also support all clerical and communication functions within inpatient services, manage logging, statistics, scheduling, payroll, and ordering of equipment and supplies. Humber River Health is a fully digital hospital committed to changing healthcare through technology and clinical expertise, serving a diverse community and focusing on equity, inclusivity, and active participation in the North West Toronto Ontario Health Team. They are affiliated with the University of Toronto and Queen’s University, aiming to become a community academic hospital.

Requirements

• High school graduate or equivalent.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required.
• Computer skills required, keyboarding 40 wpm required.
• Meditech computer experience is required.
• Community-wide scheduling experience required.
• Proficient in Excel
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergencies.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required.

Nice To Haves

• Completed secretarial and medical terminology courses preferred.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

• Provides excellent reception/customer service, patient processing and maintenance of patient records.
• Registration of patients to the unit as well as booking/editing of patient appointments.
• Maintains/supports all clerical and communication functions in the inpatient services.
• Logging, maintaining and collection of statistics.
• Scheduling, replacing absent calls and payroll
• Other related duties as required (ordering equipment and supplies)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED