Clerical Support Associate - Haemodialysis, Church

Humber River Health•Toronto, ON

5d•Onsite

About The Position

Humber River Health is seeking a Clerical Support Associate to join their Haemodialysis Department within the Nephrology Program. This role involves providing essential administrative, clerical, and customer service support in a fast-paced healthcare environment. Humber River Health is a fully digital hospital committed to innovation, equity, inclusivity, and high-reliability care, serving the North West Toronto community.

Requirements

High school graduate or equivalent.
Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent.
Minimum of one year of full-time recent clerical experience, preferably in an out-patient health care setting.
Knowledge of medical terminology.
Demonstrated excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Good organizational and problem-solving skills, with the ability to prioritize a varied and busy workload.
Demonstrated ability to cope with tight deadlines, frequent interruptions, and emergency situations.
Good keyboarding skills with a minimum typing speed of 40 wpm.
Excellent interpersonal and communication skills (verbal and written).
Very good spelling, proofreading skills, minute writing, and math skills.
Demonstrated strong customer service skills.
Excellent attendance and discipline-free record.

Nice To Haves

MEDITECH computer experience.
Experience in community-wide scheduling.
Recent hospital clerical experience, especially in nephrology.
Recent registration experience in Nephrology.
An understanding of equity, diversity, and inclusion principles as they relate to health practices.

Responsibilities

Serve as the first point of contact for patients and their families.
Provide administrative, clerical, and customer service support, including reception duties, answering telephones, and organizing tests, procedures, and lab work.
Communicate regularly with the Dietary department, inputting and monitoring information in Thoughtwire.
Register patients for appointments and apply armbands within a 30-minute window.
Re-book missed wheel-trans rides and assist drivers in locating patients.
Book appointments in community-wide scheduling and make changes to patient schedules.
Collect and submit statistics and data as required, including ORRS data.
Manage unit staffing tasks according to guidelines, in consultation with the Manager or designate.
Provide other clerical support as requested by the Resource Nurse/Manager.