26/27 Temp/Hrly - Clerical (Student Registration)

Arlington Public Schools • Arlington, VA

5d • Onsite

About The Position

The Office of Student Registration & Language Services has an opening for an Hourly Administrative Specialist. The Hourly Administrative Specialist provides administrative and front desk support for Student Registration. The incumbent reports to the Director of Student Registration & Language Services and provides administrative support to ensure smooth and efficient operations at the Welcome Center.

Requirements

• High School diploma or GED (Associate Degree preferred)
• Courses in business and office practices
• Minimum of two years’ responsible clerical experience, preferably in an education-related setting.
• Keen understanding of computer software, browsers, and operating systems
• Strong knowledge of Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
• Skills working with data in spreadsheets (Microsoft Excel)
• Excellent human relations skills; ability to maintain effective working relationships with other employees at all levels, in a courteous and professional manner.
• Excellence in business English and Spanish grammar, spelling, and punctuation; must be able to communicate clearly and concisely, both orally and in writing.

Nice To Haves

• Spanish bilingual skills required
• Strong communication, organizational, and customer service skills.
• Ability to work effectively under deadlines in a high-volume setting.

Responsibilities

• Serves as a lead front desk staff member and primary point of contact for families, students, and community stakeholders.
• Ensures timely, responsive, and high-quality customer service in a fast-paced registration environment.
• Leads and supports front desk staff to ensure efficient daily operations and consistent customer service standards.
• Provides exceptional customer service in person, by phone, and via email; responds to inquiries accurately and within established timelines.
• Manages high volumes of calls, emails, walk-ins, and scheduled appointments.
• Supports registration and enrollment processes, including reviewing documentation and entering data into student information systems.
• Assists families with diverse needs and maintains a welcoming, professional environment.
• Ensures accuracy, confidentiality, and compliance with policies and procedures.
• Collaborates with staff and community partners to resolve issues and support smooth service delivery.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED