Clerical Generalist
Community Family Advocates•Pittsburgh, PA
•Onsite
About The Position
The Early Learning Resource Center (ELRC) Clerical Generalist covers the Front Desk and provides backup clerical support to the clerical team. The role answers phones, greets visitors, operates computers, prepares electronic correspondence, handles incoming and outgoing mail, and scans, uploads, and maintains records in an electronic filing system. Duties may change daily, requiring considerable initiative and independent judgment. The position is supervised by the Clerical Supervisor and requires a positive, problem-solving approach and excellent customer service.
Requirements
- High school diploma or equivalent.
- Two years of experience in customer service, data entry, and/or electronic record storage.
- Typing speed of at least 50 words per minute.
- Excellent computer skills.
- Effective verbal and written communication skills.
- Excellent customer service skills.
- Excellent organization, scheduling, and time-management skills.
- Excellent attention to detail.
- Ability to work independently and be self-directed in achieving program objectives.
- Pennsylvania Child Abuse History Clearance (Act 33).
- Pennsylvania State Police Request for Criminal Records Check (Act 34).
- FBI Criminal Background Check (Act 73).
Nice To Haves
- Previous experience with Outlook, Teams, SharePoint, and Adobe Pro.
- Associate degree in business or public administration.
Responsibilities
- Answer and direct phone calls, emails, and faxes coming into the ELRC.
- Greet and direct ELRC visitors in a positive and professional manner.
- Scan and upload documents into Pelican using Adobe Pro, scan and merge documents as needed, and quality-check uploaded documents.
- Use Pelican and Excel to organize data and provide periodic or special reports on family or provider information.
- Coordinate the timely flow of incoming and outgoing mail.
- Use web-based databases, Pelican, SharePoint, and On-Base to store, review, and update family and provider information.
- Maintain family and provider files with a high level of confidentiality.
- Serve as backup to other clerical team members.
- Attend and participate in clerical team meetings.
- Operate and maintain office machinery, including copiers, fax machines, a postage machine, and printers.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
