Clerical & Dispatch Support (PART TIME POSITION)
About The Position
Are you looking for a part-time opportunity with a company that values reliability, integrity, and exceptional service? Join us at Al Warren Oil Company Inc., a trusted provider of fuel, lubricants, and DEF solutions since 1948! We are a family-owned business focused on building long-lasting partnerships with our customers. We are currently on the hunt for a motivated and detail-oriented PART TIME Clerical & Dispatch Support Specialist to join our dynamic Chicago Terminal team. This exciting hybrid role will let you dive into clerical responsibilities while also providing vital support to our dispatch team. Your efforts will help ensure smooth scheduling, accurate order processing, and the successful coordination of our daily fuel and lubricant deliveries. If you thrive in fast-paced environments, possess strong organizational skills, and enjoy a blend of administrative and operational tasks, we want to hear from you!
Requirements
- Experience in customer service, scheduling, dispatching, or administrative roles.
- Comfort with Microsoft Office Suite (Excel, Outlook, Word, etc.).
- Strong ability to multi-task in a busy, deadline-driven environment.
- Exceptional communication skills and a customer-first mindset.
- Detail-oriented with the ability to create and maintain organized systems.
Nice To Haves
- A basic knowledge of the Chicago-area geography or transportation operations would be an advantage.
- Tech-savviness is a plus!
Responsibilities
- Manage a high volume of incoming calls, directing inquiries, and resolving issues.
- Enter and maintain driver and customer information in systems.
- Provide assistance to drivers, customers, and staff at the window.
- Generate and proofread order entries, ensuring accuracy and correcting discrepancies.
- Handle clerical tasks such as photocopying, filing, typing, and scanning.
- Communicate supplier and cost information to appropriate teams.
- Assist colleagues as needed, fostering a team-oriented environment.
- Provide prompt and attentive support to drivers and customers via phone, email, and in-person.
- Assist in scheduling daily deliveries of fuel, lubricant, and DEF.
- Communicate clearly with drivers about load details, delivery instructions, and updates.
- Monitor delivery statuses using GPS and dispatch systems.
- Keep accurate documentation for all dispatch activities, delivery confirmations, and records.
- Support coordination with drivers during peak times, reroutes, or customer changes.
- Collaborate with operations and sales to maintain a seamless workflow.
- Help maintain compliance with DOT, OSHA, and safety policies.
- Deliver outstanding customer service when responding to inquiries about orders and deliveries.
Benefits
- Flexible, part-time schedule
- Family-friendly hours that can align with school drop-off and pick-up times
- Ability to discuss and adjust working hours to fit your personal schedule
- Supportive, understanding team environment
- Consistent weekday hours (no nights or weekends)
- Opportunity to gain experience in dispatch and administrative support
- Stable, reliable workload with clear expectations
- Ideal for someone balancing work with family or other commitments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
