CLERICAL ASSOCIATE - CARDIAC CATH RECOVERY

Covenant HealthCare•Saginaw, MI

About The Position

The Clerical Associate performs receptionist duties, responds to telephone inquiries, and uses the Radiology Information System (RIS) for data queries and entry. The role emphasizes positive relations with patients, guests, physicians, coworkers, and other departments. The associate is expected to demonstrate customer service consistent with Covenant’s Vision, Mission, and Values and its commitment to Extraordinary Care for Every Generation.

Requirements

High school diploma or equivalent.
Knowledge of standard office equipment, including fax machines, copy machines, and printers.
Word-processing ability, including typing 40 words per minute.
Ability to flex the work schedule to meet staffing needs.
Ability to multitask, rotate, and work independently in patient reception, telephone inquiries, and basic Clinical Aide coverage.
Ability to work under stressful situations with a positive attitude.
Ability to stand and/or sit for long periods of time.
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Nice To Haves

Post-high-school vocational training in clerical or secretarial courses.
Medical terminology course.

Responsibilities

Greet and serve patients using excellent customer service skills.
Move outpatients through the registration and ordering process in a timely, professional manner.
Assist patients with completing hospital forms.
Prepare orders for technical staff.
Maintain paperwork and documentation according to established protocols.
Explain preparation requirements for tests performed in the Imaging and Diagnostic Services Department.
Answer telephone calls using established etiquette and transfer inquiries appropriately.
Fax reports according to established protocols.
Use the RIS to retrieve information and respond to inquiries within the scope of the role.
Maintain proficiency with the computer functions needed for the job, including the RIS and email.
Burn CD copies for outside requests and follow HIPAA/ROI guidelines when releasing images or reports.