Clerical Assistant - Child Services

State of Indiana•Gary, IN

2d•Onsite

About The Position

The Clerical Assistant supports the clerical and administrative needs of the Department of Child Services office. The role involves organizing case files, ensuring documentation is properly retained, and supporting staff in connecting clients to resources. It requires collaboration and confidentiality. This is an onsite position at the Gary, Indiana, DCS office, supporting staff in Lake County and surrounding counties as needed. The role may be used in a supervisory capacity based on agency needs. A degree is not required.

Requirements

Working knowledge of administrative work-specific procedures.
Ability to deal tactfully with people over the telephone and in person.
Ability to make clerical decisions regarding appropriate procedures within the specific program area.
Working knowledge of computer software systems and data-entry procedures.
Ability to make simple arithmetic computations.
Ability to maintain confidential records.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Maintain and organize files, update case files as materials are collected, and retain required case documentation in compliance with the record retention policy.
Prepare reports involving tabulations, balancing posted data, and simple arithmetic calculations.
Answer telephone and in-person inquiries about regulations or procedures within the specialized area.
Receive and prepare replies to routine correspondence.
Operate office machines related to the specific area of work.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Medical plan options with prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including paid New Parent Leave and Childbirth Recovery Leave for eligible employees, community service leave, and combined vacation, personal, and sick leave.
Paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.