Clerical Assistant - Front Counter, SC2RECRDSFRNT (SU26)

College of DuPage

13d • Onsite

About The Position

This is a student worker position providing administrative and customer service support to the Office of Student Records and Registration. The role involves assisting students, faculty, and staff with various inquiries, forms, and online resources. The position may be stationed in either the Records or Registration Office based on daily business needs.

Requirements

• Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
• Cumulative GPA of 2.0 or above. If a first semester student, GPA requirement is waived.
• If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.
• High school diploma or equivalent.
• Filing test.
• Background Check.

Responsibilities

• Assist students, faculty and staff at the Front Counter with questions, forms and online resources.
• Answer Office of Student Records and Registration main phone lines; assisting with questions related to services, and forwarding to appropriate staff member as needed.
• Retrieve phone messages from main phone lines; return calls or forward to appropriate staff member.
• Assist students with accessing online resources at the computer stations, including myAccess, student e-mail, Blackboard, Inside COD Portal, and the college’s main website.
• Sort and distribute incoming mail.
• Verify that documents sent for imaging have been imaged properly in the Image Now software.
• Update STRK with imaging comments.
• Assist students with schedule builder, payment plans, FERPA forms, academic program changes and making other information updates in the Student Information System.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED