Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

Within the Bureau of Occupational and Industrial Safety, our team of Clerical Assistants works with public safety officials in an engaging, inclusive, and growing environment to help ensure workplace safety. This role offers a chance to grow your skills while serving the people of Pennsylvania. Your work will support staff, customers, and inspectors across many important programs. This is a great opportunity to make a positive impact every day. DESCRIPTION OF WORK This position supports the daily operations of safety programs within the Bureau by reviewing applications, processing reports, and assisting customers. As a Clerical Assistant 3, you will perform the following duties: Application Review: Evaluate applications for multiple safety programs and determine whether they meet required standards Data Updates: Maintain accurate database records as application statuses change and prepare official documents for mailing Payment Processing: Review payments, apply credits, process refunds, and verify account information for accuracy Report Handling: Enter inspector reports, issue violation letters when needed, and clear corrected violations Public Assistance: Provide guidance to customers, staff, and inspectors by answering questions and helping resolve issues Record Research: Conduct detailed research to respond to formal information requests and maintain accurate program records Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions

Responsibilities

• Evaluate applications for multiple safety programs and determine whether they meet required standards
• Maintain accurate database records as application statuses change and prepare official documents for mailing
• Review payments, apply credits, process refunds, and verify account information for accuracy
• Enter inspector reports, issue violation letters when needed, and clear corrected violations
• Provide guidance to customers, staff, and inspectors by answering questions and helping resolve issues
• Conduct detailed research to respond to formal information requests and maintain accurate program records

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed