Cleaner Paddock (Harrah's Casino Philadelphia)
About The Position
Maintains all areas inside the Paddock building. Removes manure to proper receptacle on a regular basis. Moves manure receptacle to the manure outside container as needed. Empties all associated trash cans as needed. Responsible for all cleaning in and around the Paddock building. Cleans parking area after Horsemen have gone. Performs other duties as assigned by Racing employees. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
Requirements
- Open.
- Physically strong.
- Is able to work in smokefilled environment.
- Is able to sit and stand for prolonged periods of time.
Nice To Haves
- Some previous cleaning experience preferred, none required.
Responsibilities
- Maintains all areas inside the Paddock building.
- Removes manure to proper receptacle on a regular basis.
- Moves manure receptacle to the manure outside container as needed.
- Empties all associated trash cans as needed.
- Responsible for all cleaning in and around the Paddock building.
- Cleans parking area after Horsemen have gone.
- Performs other duties as assigned by Racing employees.
- Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills.
- Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
- Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information.
- Builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs of the guest and provides fast, flawless service.
- Executes all service programs to assure prioritization of service to very best guests.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and Total Rewards registration and membership.
- Provides a warm farewell and thanks guests for visiting.
- Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
