Slot Tech (Harrah's Philadelphia)

Caesars Entertainment•Chester, PA

7d•Onsite

About The Position

This position is responsible for the repair and maintenance of all slot equipment. The Slot Tech will perform repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property. They will also perform the initial set-up and check-out of new slot machines, and be responsible for the break-down, relocation, and set-up of relocated slot machines and stands. The Slot Tech will respond to slot machines in a timely manner to resolve guest complaints regarding technical problems. They will verify that all slot games communicate accurately with internal systems for accounting purposes, and research and resolve issues that arise. The Slot Tech will notify Slot Performance Supervisor and/or Slot Performance Manager of pertinent issues, as needed, and maintain slot floor security by notifying department management of any suspicious activity. A working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations, as well as company internal controls, is required. The Slot Tech will participate in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions, and upgrades. A working knowledge of all games is necessary to perform repairs and/or preventative maintenance. Additionally, the Slot Tech must consistently demonstrate superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. They must maintain an upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. This includes utilizing smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. The Slot Tech will create an atmosphere of luck and celebrate customer wins, be ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; build relationships by greeting guests with a warm, friendly verbal greeting. They will anticipate the needs of the guest and provide fast, flawless service, execute all service programs to assure prioritization of service to very best guests, check for satisfaction and properly use the Service Recovery process to resolve problems when they exist. The Slot Tech will promote Caesars Rewards programs and Caesars Rewards registration and membership, and provide a warm farewell and thank guests for visiting. They will promote Harrah's and always project Harrah's in a positive light to guests.

Requirements

High school diploma or general education degree (GED)
One to two years slot maintenance and/or slot floor experience and/or related experience and training.
Is able to work in smoke filled environment
Is able to sit and stand for prolonged periods of time.
Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Nice To Haves

Electronics experience and/or degree preferred.
Minimum of one year slot maintenance experience preferred.

Responsibilities

Performs repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property.
Performs the initial set-up and check-out of new slot machines.
Responsible for the break-down, relocation, and set-up of relocated slot machines and stands.
Responds to slot machines in a timely manner to resolve guest complaints regarding technical problems with slot machines.
Verifies that all slot games communicate accurately with internal systems for accounting purposes; researches and resolves issues that arise with same.
Notifies Slot Performance Supervisor and/or Slot Performance Manager of pertinent issues, as needed.
Maintains slot floor security by notifying department management of any suspicious activity.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Participates in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions, and upgrades.
Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills.
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
Creates an atmosphere of luck and celebrates customer wins.
Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Anticipates needs of the guest and provides fast, flawless service.
Executes all service programs to assure prioritization of service to very best guests.
Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
Provides a warm farewell and thanks guests for visiting.
Promotes Harrah's and always projects Harrah's in a positive light to guests.