Cleaner / Custodian

Sinatra & Company Managem•Buffalo, NY

About The Position

Sinatra and Co. is hiring a Custodian to support the upkeep and operation of its commercial and multifamily properties. The role contributes to housekeeping across property spaces, including clubhouses, lobbies, fitness centers, pool areas, vacant and model units, and other areas. It also supports minor cleanup and landscaping, snow removal when applicable, unit make-ready turns, and property needs assigned by management. The Custodian helps maintain safe, presentable grounds and interiors; reports damage and hazards; secures facilities after operating hours; and keeps property-operation records. The position involves customer-service interactions with prospects, residents, and team members, attention to detail, and coordination with maintenance and property-management staff. The role requires physical work, including lifting heavy items, and exposure to varying weather conditions.

Requirements

Maintain a professional and positive attitude when interacting with prospects, residents, and team members.
Work as a team player and act in the best interest of the organization.
Be proactive and use creative problem-solving for custodian challenges, budget constraints, and operational needs.
Have applicable certifications.
Have relevant experience and manual-labor skills necessary for the job functions.
Be able to bend, crouch, climb stairs, and perform other physical motions needed for basic job functions.
Be able to work in varying weather conditions, including snow, heat, and other regional climates.
Be able to lift heavy equipment or discarded items as needed on the property.
Possess a valid driver's license and reliable transportation.

Responsibilities

Contribute to housekeeping in the clubhouse, lobby, fitness center, pool area, vacant units, model units, and other property areas.
Assist with minor cleanup and landscaping needs.
Report discovered damage immediately to the applicable party.
Secure facilities after operating hours by locking doors, windows, and other necessary entry points.
Complete snow removal when applicable, including shoveling, salting, and snow blowing.
Assist with lifting and relocating appliances, furniture, and other items as needed by maintenance or property management teams.
Complete assigned tasks in a timely manner.
Manage materials with awareness of budgetary constraints.
Maintain presentable grounds by picking up trash, reporting hazards, and informing the office of resident lease violations.
Maintain attention to detail throughout interior and exterior spaces to support property curb appeal.
Assist with make-ready unit turns and remain aware of move-in and move-out dates.
Provide excellent customer service while completing duties around the property.
Document property operations thoroughly and promptly in the appropriate logbook or software.
Maintain working knowledge of Fair Housing laws, rules, and regulations concerning apartment management.
Keep trash receptacles free of loose debris, bulk furniture, and potential hazards.
Complete assigned training or virtual education through the Gracehill platform.
Complete additional tasks assigned by the Property Manager, Maintenance Supervisor, or other upper-management personnel.