Clean Beauty Lead | Abbot Kinney

Credo•Los Angeles, CA

15h•$22 - $24•Onsite

About The Position

Credo Beauty is seeking a Clean Beauty Lead to join their Abbot Kinney location. This role is crucial in representing the brand's values and providing exceptional in-store customer service. The Clean Beauty Lead will act as an informed and passionate advocate for clean beauty, guiding guests through their clean beauty journey. This position is part of the management team, contributing to the smooth operation of the boutique, inspiring guests, and driving Credo Education initiatives for team members. The company emphasizes professional development, offering tools, training, and feedback for growth. The role involves close collaboration with guests for one-on-one skincare and makeup demonstrations in a beautiful, creative, and inspirational work environment.

Requirements

2+ years retail beauty keyholder/leadership store experience required.
Experience in the beauty industry, specifically in an in-store service & selling environment.
Experience demonstrating and promoting beauty products spanning skincare, makeup, body, and hair care – including products with varying textures and fragrances.
Experience building and sustaining relationships with guests and team members.
Experience contributing to a positive and solution-oriented work environment and a commitment to fostering an inclusive workspace.
Effective communication skills, ability to multitask, and comfortability with computer/store systems.
Adaptability and the capacity to respond quickly to challenges and remain cognizant of shifting store priorities as they occur.
Flexible availability to work mornings/afternoons, early evenings, weekends, and holidays. Must be able to work at least 1 weekend day.

Nice To Haves

Additional education in esthetics or relevant fields is a plus.

Responsibilities

Exhibits strong floor awareness to ensure all guests are warmly and promptly greeted by store team.
Confidently lead conversations with guests pertaining to our Credo mission, pillars, and brand initiatives.
Expertly perform Credo services including; skincare consultations, mini facials, and makeup applications.
Influence guests by identifying their needs and suggesting products to support sales goals. Identifies the opportunity to upsell products and services while role modeling our Service & Selling Model.
Stay informed regarding new or existing products (e.g., their ingredients and benefits) to better serve our guests.
Offers friendly, knowledgeable, and courteous service that always takes priority over other related duties.
Provides enhanced product recommendations based on guests’ needs or goals.
Ensure you and your team offer friendly, knowledgeable, and courteous service that always takes priority over other related duties.
Complete elective and required learning modules to stay informed regarding our mission and values, new or existing products, elevated service techniques and makeup and skincare services to better serve our guests.
Utilize your Credo Education knowledge to offer expert product recommendations that fit your guests' needs.
Be available as a resource to share your Credo Product, Service & Selling knowledge with your fellow CBAs and CBEs.
Acts as in-store training liaison working directly with the Credo Training & Education Team to drive daily training initiatives.
Monitor Credo Learn engagement, and encourage team completion
Attend monthly Education & Training meetings – cascading information back to store teams.
Partner with management to support training for new hires and/or seasonal staff.
Partner with management to review the daily/weekly/monthly sales plan and execute to support and meet goals.
Supports and drives company initiatives, (Sustainability, brand launches, featured campaigns, eventing.
Ensure consistent communication with the Store Manager to provide clear and consistent updates to the store team.
Uphold company policies and communicate with Store Manager to report any performance and or policy violations.
Openly and effectively communicates with my peers, Store Managers, in-store brand representatives and store Guests.
Courteously handle sales, refunds, exchanges, and cash handling responsibilities (select markets) using the store point of sale system.
Utilize store clientele platform to build relationships while supporting team clienteling goals. (Credo Live)
Participate and help lead physical inventory preparation, organization, and cycle counting.
Lead the store opening and closing duties per instructed standards.
Follows and upholds the visual merchandising standards by supporting daily cleaning, maintaining stock and visual presentations in compliance with HQ directives.
Adhere to Credo Dress-Code and Hygiene Policy.
Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
The ability to stand for long periods of time and consistently move around the sales floor for the duration of your shift.
The ability to maintain consistency and reliability when working and showing up to your scheduled shifts on time.
Additional store duties as needed.