Clean Beauty Ambassador | Abbot Kinney

Credo•Los Angeles, CA

6d•Onsite

About The Position

We are seeking a Clean Beauty Ambassador to join Credo Beauty Abbot Kinney. With multiple boutiques nationwide, our retail environment is one where we meet our guests wherever they may be in their clean beauty journey. Whether knowing what they put on their body is of the most importance to someone just looking for a new eye shadow. Credo Beauty’s in-store ambassadors are informed, passionate advocates for clean beauty and provide exceptional in-store guest service. You will be responsible for representing the brand’s values to our retail guests. The Clean Beauty Ambassador role includes a 90-day learning journey designed to build deep product knowledge and guest engagement skills. Upon successful completion of this 90-day program, Ambassadors will be promoted to Clean Beauty Expert. Built on care and curiosity, Credo Beauty’s mission of mindfulness and kindness to people, planet, packaging, and product extends to our company culture. With a collaborative spirit and respect to each other, we are like-minded in our passion for impactful beauty, always asking questions on how we can do better when it comes to product ingredients and packaging and how they affect our environment. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged.

Requirements

Providing exceptional customer service experience in a retail store setting for 1-2 years.
Experience in the beauty industry, specifically in-store service & selling environment.
Demonstrating and promoting beauty products spanning skincare, makeup, body and hair care – including products with varying textures and fragrances.
Building and sustaining relationships with guests and team members.
Contributing to a positive and solution-oriented work environment and a commitment to fostering an inclusive workspace.
Passion for Guest services and a love for working closely with people.
Learning all about clean beauty products and application techniques and sharing your knowledge others.
Strong communication skills, ability to multitask, and comfortability with computer/store systems.
Flexible availability to work mornings/afternoons, early evenings, weekends and holidays.
Must be able to work at least 1 weekend day.
A willingness to embrace change and to adapt to strategic pivots.

Nice To Haves

Additional education in esthetics or relevant fields is a plus.

Responsibilities

Promptly greet and warmly interact with guests.
Offer friendly, knowledgeable, and courteous service that always takes priority over other related duties.
Complete required learning modules to stay informed regarding our mission and values, new or existing products, elevated service techniques and makeup and skincare services to better serve our guests.
Provide personalized product recommendations based on customer needs or goals.
Educate guests on Credo’s commitment to safety, sustainability, sourcing, ethics, transparency, and ingredients.
Perform Credo Services including mini facials, skincare consultations, and makeup applications.
Courteously handle sales, refunds, and exchanges using the store point of sale system.
Utilize store clientele platform to build relationships. (Credo Live)
Participate in physical inventory preparation, organization, and cycle counting.
Openly and effectively communicate with my peers, store leadership, in-store brand representatives and store Guests.
Partner with store leaders to open and close the store per instructed standards.
Maintain the visual merchandising standards by supporting daily cleaning, maintaining stock and visual presentations.
Maintain awareness and contribute to achieving store sales goals and store metrics while supporting company initiatives.
Adhere to Credo Dress-Code and Hygiene Policy.
Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
The ability to stand for long periods of time and consistently move around the sales floor for the duration of your shift.
The ability to maintain consistency and reliability when working and showing up to your scheduled shifts on time.
Additional store duties as needed.