Classroom Technology Specialist
About The Position
Saint Leo University is seeking a highly motivated Classroom Technology Specialist to support, maintain, and enhance classroom, audiovisual, event, and collaboration technologies across campus. This position plays a critical role in ensuring faculty, staff, students, and guests have reliable access to technology that supports teaching, learning, meetings, and campus events. The successful candidate will possess strong technical and troubleshooting skills, excellent customer service abilities, and a commitment to delivering exceptional technology support in a dynamic higher education environment. This is an on-site position in St. Leo, Florida and is not eligible for remote work. Applicants must be legally authorized to work in the United States for any employer. Saint Leo University does not provide visa sponsorship for this position, now or in the future. Saint Leo University participates in E-Verify and will confirm the work authorization of all newly hired employees through the federal E-Verify system. Employment is contingent upon successful completion of a background check conducted in accordance with applicable law.
Requirements
- Associate degree in Information Technology, Audiovisual Technology, Computer Science, or a related field; equivalent experience may be considered.
- Minimum of two years of experience supporting classroom technology, audiovisual systems, help desk operations, or related technologies.
- Experience supporting Zoom, Microsoft Teams, or comparable video conferencing platforms.
- Working knowledge of audiovisual equipment, digital displays, projectors, sound systems, computers, and related technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Strong customer service orientation and ability to work effectively with users of varying technical skill levels.
- Ability to prioritize multiple requests and work effectively in a fast-paced environment.
- Valid driver's license and ability to transport technology equipment throughout campus.
Nice To Haves
- Bachelor's degree in Information Technology, Educational Technology, Audiovisual Technology, or a related field.
- Experience supporting technology in a higher education environment.
- Experience administering or supporting digital signage platforms.
- Familiarity with AV and room-control platforms such as Extron, Crestron, Biamp, QSC, Shure, or similar technologies.
- CTS (Certified Technology Specialist) or related industry certification.
- Experience supporting ticketing systems and end-user technology services.
Responsibilities
- Install, configure, maintain, and troubleshoot classroom technology systems.
- Support projectors, displays, interactive panels, audio systems, microphones, cameras, control systems, and related equipment.
- Respond to classroom technology incidents and service requests in a timely manner.
- Perform preventive maintenance and technology inspections to ensure classroom readiness.
- Assist with classroom technology upgrades, deployments, and refresh projects.
- Provide technical support to faculty, staff, and students as needed.
- Troubleshoot issues involving computers, peripherals, software applications, printing, connectivity, and university technology resources.
- Assist users with account access, basic system navigation, and technology-related questions.
- Escalate complex issues to appropriate IT teams while maintaining ownership and communication with the customer.
- Deliver professional, customer-focused support that promotes a positive technology experience across campus.
- Support audiovisual equipment in classrooms, conference rooms, and event spaces.
- Configure and troubleshoot sound systems, microphones, mixers, amplifiers, cameras, and display technologies.
- Assist with equipment inventory, lifecycle management, and replacement planning.
- Support Zoom Rooms, Microsoft Teams Rooms, and other collaboration technologies.
- Configure spaces for hybrid and virtual meetings.
- Troubleshoot audio, video, camera, control, and connectivity issues.
- Provide training and guidance to faculty and staff using collaboration technologies.
- Maintain and support campus digital signage systems.
- Troubleshoot signage hardware, media players, displays, and content delivery systems.
- Coordinate with university departments regarding content scheduling and display requirements.
- Provide technology support for university events, presentations, ceremonies, athletic events, and special programs.
- Set up, test, operate, troubleshoot, and tear down audiovisual equipment.
- Coordinate with event organizers to identify and meet technology requirements.
- Provide occasional evening or weekend support for scheduled events.
- Maintain accurate equipment inventories, service records, and technical documentation.
- Create and update user guides, procedures, checklists, and technology instructions.
- Deliver responsive and professional customer service to faculty, staff, students, and visitors.
- Participate in technology projects and campus initiatives as assigned.
Benefits
- FREE Tuition - Employee, Spouse, and Dependents
- Tuition Exchange Opportunity - Dependent of Employees
- Generous Paid Leave - Sick, Vacation, and Holidays
- Comprehensive Group Health Plan (Medical, Dental, and Vision)
- Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
- 100% Employer-Funded Health Reimbursement Account
- 100% Employer-Paid Short Term Disability Insurance
- 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
- Employer-provided life insurance
- Discounted On-Campus Dining Meal Plans
- Nationwide Pet Insurance
- Flexible Spending Accounts
- 403b Retirement Plan
- Wellness Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
