Classroom Technology Specialist I
About The Position
The Classroom Technology Specialist I, under general supervision, diagnoses and repairs hardware and software failures and conflicts, configures computers, resolves connectivity issues within local and wide-area networks and provides support for technology-related courses in the support of instruction. Essential Duties and Responsibilities: Tracks and assists in the coordination of equipment repair and work order assignments. Provides detailed work records which outline the history of tests, performance problems, and repairs for each piece of equipment. Provides support for labs, classroom computers, peripherals, music and theatre computer labs, recording studios, multimedia teaching labs, theatrical spaces and site-specific installations. Creates software images and manages technical resources for deployment. Attends trainings and assists in researching, testing, and disseminating operation instructions. Tracks developments and specifications in state-of-the-art technologies, computers, peripherals, and test equipment. Provides consultative and technical services to campus community. Prepares requisitions and inventory acquisitions of products and services. Assists in training and coordinating tasks of student workers. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities: Supervisory position that requires managing part-time employees and student lab assistants. Be proactive at reducing downtime of instructional equipment (lecterns and computer labs). Assist in event request setups including setup of projectors, laptops and PA systems.
Requirements
- Bachelor’s degree in (CIS, MIS or related field).
- One year of related experience.
- Word processing, spreadsheet, and database applications.
- Desktop repair, software support, and basic networking elements.
- Computer security and administration tools.
- Administrating various computer lab environments including visualization, imaging, and desktop security.
- Multitask and work cooperatively with others.
- Communicate clearly and effectively to ensure understanding.
Nice To Haves
- Bachelor’s degree in CIS, MIS or related field
- At least 2 years’ experience in audio/visual (A/V) or computer technician related field
- Prior supervisory experience.
- Experience in an educational environment.
- Related customer service experience.
Responsibilities
- Tracks and assists in the coordination of equipment repair and work order assignments.
- Provides detailed work records which outline the history of tests, performance problems, and repairs for each piece of equipment.
- Provides support for labs, classroom computers, peripherals, music and theatre computer labs, recording studios, multimedia teaching labs, theatrical spaces and site-specific installations.
- Creates software images and manages technical resources for deployment.
- Attends trainings and assists in researching, testing, and disseminating operation instructions.
- Tracks developments and specifications in state-of-the-art technologies, computers, peripherals, and test equipment.
- Provides consultative and technical services to campus community.
- Prepares requisitions and inventory acquisitions of products and services.
- Assists in training and coordinating tasks of student workers.
- Managing part-time employees and student lab assistants.
- Reducing downtime of instructional equipment (lecterns and computer labs).
- Assist in event request setups including setup of projectors, laptops and PA systems.
Benefits
- Security-sensitive position
- Criminal history investigation
- Employment contingent upon institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
- Equal Opportunity/Veterans/Disability Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
