Classroom Technology Specialist I

Texas A&M University System•Laredo, TX

2d•Onsite

About The Position

The Classroom Technology Specialist I, under general supervision, diagnoses and repairs hardware and software failures and conflicts, configures computers, resolves connectivity issues within local and wide-area networks and provides support for technology-related courses in the support of instruction. This position is a supervisory role that requires managing part-time employees and student lab assistants. The specialist will be proactive at reducing downtime of instructional equipment (lecterns and computer labs) and assist in event request setups including setup of projectors, laptops and PA systems.

Requirements

Bachelor’s degree in (CIS, MIS or related field).
One year of related experience.
Knowledge of Word processing, spreadsheet, and database applications.
Knowledge of Desktop repair, software support, and basic networking elements.
Knowledge of Computer security and administration tools.
Knowledge of administrating various computer lab environments including visualization, imaging, and desktop security.
Ability to multitask and work cooperatively with others.
Ability to communicate clearly and effectively to ensure understanding.

Nice To Haves

Bachelor’s degree in CIS, MIS or related field
At least 2 years’ experience in audio/visual (A/V) or computer technician related field
Prior supervisory experience.
Experience in an educational environment.
Related customer service experience.

Responsibilities

Tracks and assists in the coordination of equipment repair and work order assignments.
Provides detailed work records which outline the history of tests, performance problems, and repairs for each piece of equipment.
Provides support for labs, classroom computers, peripherals, music and theatre computer labs, recording studios, multimedia teaching labs, theatrical spaces and site-specific installations.
Creates software images and manages technical resources for deployment.
Attends trainings and assists in researching, testing, and disseminating operation instructions.
Tracks developments and specifications in state-of-the-art technologies, computers, peripherals, and test equipment.
Provides consultative and technical services to campus community.
Prepares requisitions and inventory acquisitions of products and services.
Assists in training and coordinating tasks of student workers.
Manages part-time employees and student lab assistants.
Reduces downtime of instructional equipment (lecterns and computer labs).
Assists in event request setups including setup of projectors, laptops and PA systems.