Technology Support Specialist I

Latham & Watkins LLP • Houston, TX

2d • $65,000 - $75,000 • Onsite

About The Position

The Technology Support Specialist I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Device (MFD) hardware, and settings, and Personal Digital Assistant (PDA) support including configuring, deploying, and troubleshooting. This role will be located in our Houston, TX office. Please note that this role requires an in-office presence Monday - Friday from 8:00 AM - 4:30 PM CT.

Requirements

• Possess knowledge of standard hardware components and peripherals
• Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office
• Display analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
• A high school diploma or equivalent
• A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
• A minimum of one (1) year of technology support experience with PC hardware/software, preferably
• Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably
• A minimum of one (1) year of related experience working with notebook computers, preferably
• Experience with installations and upgrades, training and technical documentation

Responsibilities

• Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
• Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses
• Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
• Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
• Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees