Classroom Technology Services Student Pool

OSU Rec Sports - Sport. Leadership. Wellness. • Corvallis, OR

2d • Onsite

About The Position

Academic Technologies at Oregon State University is hiring student employees to support audiovisual systems in classrooms, labs, conference rooms, and large event venues, including Milam Auditorium. Student employees work alongside professional technology staff to maintain, troubleshoot, and support technology used for teaching, learning, and campus events. The role also provides experience in technology support, customer service, project coordination, inventory management, event operations, and technical troubleshooting.

Employees participate in classroom readiness checks, technology upgrades, end-of-term room servicing, inventory audits, technology testing, and collection of operational metrics. The position supports instructors, staff, and students through in-person, phone, and remote assistance, and contributes to academic instruction and university events. The role is for academically enrolled students pursuing a program or course of study and requires meeting applicable academic standing and enrollment requirements. A criminal history check is required.

The position is part-time, up to 24 hours per week. Regular shifts are scheduled Monday through Friday between 7:30 a.m. and 7:30 p.m. Students may optionally sign up for evening and weekend event support assignments.

Requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
• Must meet the applicable minimal enrollment standard: high school students must be regularly enrolled in high school or a home-schooling program; undergraduate and post-baccalaureate students must take 6 credit hours per term; undergraduate international students must take 12 credit hours per term; graduate students officially admitted to Graduate School must take 5 credit hours per term; graduate international students officially admitted to Graduate School must take 9 credit hours per term. An approved reduced course load may apply to international students.
• Working knowledge of audio/visual equipment.
• Working knowledge of computers and presentation software.
• Self-motivated and able to take initiative with tasks.
• Ability to lift and carry equipment up to 25 pounds.
• Strong oral communication and interpersonal skills.
• Excellent customer service skills and a commitment to providing professional, courteous support.
• Demonstrated ability to work effectively in a collaborative team environment.
• Demonstrated reliability, punctuality, and commitment to maintaining scheduled work shifts.
• Positive customer-oriented attitude and willingness to learn new technologies and processes.
• Must successfully complete a Criminal History Check and be determined position qualified under OSU Standard 576-055-0000 et seq.; incumbents must self-report convictions. Youth Programs incumbents may have additional Criminal History Checks every 2 years.

Responsibilities

• Provide in-person, phone, and remote support for classroom, presentation, and audiovisual technologies used by instructors, staff, and students.
• Troubleshoot, service, and test classroom technology systems, and report issues through the Support Desk ticketing system.
• Staff the Classroom Technology Services Presentation Support Desk and assist customers using classroom and presentation technologies.
• Conduct weekly classroom readiness inspections to verify technology functionality, room condition, and instructional readiness.
• Provide basic instruction and support on operating classroom audiovisual and presentation systems.
• Assist with event and examination support, including evening and weekend activities in Milam Auditorium and other campus venues.
• Perform end-of-term classroom servicing, including equipment testing, cleaning, inventory verification, documentation, and classroom technology reset activities.
• Assist with technology installations and upgrades, inventory management, asset tracking, and collection of classroom technology performance metrics.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed