CA-Classroom Support Technician-Secret
About The Position
Sunayu, LLC has an exciting new opportunity to support the Defense Language Institute Foreign Language Center (DLIFLC). We are looking for professionals to help us manage and modernize the IT infrastructure that drives world-class language instruction for the DLIFLC’s diverse academic community. The person in this position providing trouble shooting and assistance with classrooms equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties. The duties will include all Tier 2 duties, Interact with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems. Documents, tracks, and monitors problems to ensure a timely resolution.
Requirements
- Knowledge of macOS, Windows, iOS, and Active Directory
- Associate’s degree (AA/AS) in Information Technology or related field, or 2-year technical diploma, or 2+ years of directly relevant hands-on IT support experience
- IAT Level I (A+ CE or Network+ CE) certification
Nice To Haves
- Bachelor’s degree
- IAT Level II (Security+, CySA+, or SSCP) certification for shift leads/escalation or when privileged admin access is assigned
- Vendor OS cert (Windows or Apple) for imaging/break-fix
Responsibilities
- Troubleshooting and assistance with classroom equipment
- Imaging and repairing classroom equipment
- Simulating or recreating user problems to resolve operating difficulties
- Performing all Tier 2 duties
- Interacting with Undergraduate School (UGE), helpdesk staff, DEVOPS, and network team to restore service and/or identify and correct core problems
- Documenting, tracking, and monitoring problems to ensure a timely resolution
Benefits
- 3 Medical Plan Options
- Dental and Vision
- FSA, DCFSA, HSA
- Life/AD&D Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Training and Educational Assistance
- Paid Time Off (PTO)
- 11 Federal holidays
- 401k plan with up to a 6% match (100% immediate vesting)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
